Terms of Purchase

PRESENTATION

This website is operated by Siolite. Throughout the site, the terms “we”, “us” and “our” refer to Siolite. We offer this website, including all information, tools, and services available from it, on the condition that you accept all the terms, conditions, and policies stated here.

By visiting our website and/or purchasing something from us, you enter into an agreement with us and agree to be bound by these terms, including any additional terms and conditions referenced herein or available by hyperlink. These terms apply to all users of the website, including customers, suppliers, merchants, and contributors.

Please read these terms carefully before using our website. By accessing or using any part of the site, you agree to these terms. If you do not agree with any part of them, you may not access the website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products.

Complete information about our company is available upon request via email at support@mysiolite.com

SECTION 1 – ONLINE STORE TERMS

By accepting these terms, you confirm that you are of legal age in your country of residence or that you have obtained parental consent. You agree not to use our products for any illegal or unauthorized purposes and not to violate any laws in your jurisdiction, including copyright laws.

Any attempt to interfere with or compromise the security of the Service, such as sending viruses or malicious code, will result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Content you submit (excluding banking information) may be transmitted unencrypted over public networks. Payment information is always encrypted.

Reproduction or exploitation of any content from this website without written permission is prohibited. The headings used here do not limit or affect the clauses in any way.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate information but do not guarantee the completeness or timeliness of the content provided. You agree that any reliance on this information is at your own risk. Historical information provided on the site is for reference only. We reserve the right to modify the content at any time.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Our prices may change without prior notice. We reserve the right to modify or discontinue any service at any time without notice. We shall not be liable to you or any third party for any changes or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

Some products are available exclusively online through our website. These products may have limited quantities and can only be returned or exchanged in accordance with our return policy.

We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your computer or phone screen’s color display will be perfectly accurate. Images are for illustrative purposes only, and minor variations in color or shape may occur.

Product descriptions, prices, shipping costs, and availability may change without notice. We reserve the right to discontinue any product at any time.

Shipping and product origin:
Our products are shipped from our warehouse in China. The average delivery time is estimated between 8 and 13 business days, depending on the carrier, destination, and potential customs delays. Delays beyond our control may occur, particularly due to customs inspections or exceptional circumstances.

VAT, customs, and import duties:
Prices displayed on our website exclude import VAT and customs clearance fees. These additional costs are the customer’s responsibility and must be paid directly to the carrier or relevant authorities in the destination country.

When products are imported into the destination country, the carrier may apply specific postal or courier rules, meaning VAT and administrative fees are charged directly to the recipient. In this case, the customer is responsible for paying the local VAT and any handling fees imposed by the delivery service (e.g., customs declaration fees, VAT collection, or administrative charges).

The seller is not responsible for the payment of these fees in the customer’s country, nor for any delays caused by non-payment.

SECTION 6 – RIGHT OF WITHDRAWAL

In accordance with applicable EU law, you have 14 days from the date of receipt of your order to exercise your right of withdrawal, without needing to provide a reason or pay any fee. To do so, please contact us by email at support@mysiolite.com and clearly inform us of your decision. You may use a withdrawal form or send your request in writing.

Returned products must be sent back in their original condition, with all accessories and in the original packaging, to be eligible for a refund. Products returned incomplete, damaged, or soiled will not be accepted.

Return shipping costs are your responsibility unless the received product is defective or does not match the order. Once the return is approved, we will refund you within 14 days of receiving the product or proof of shipment. The refund will be made using the same payment method used for the order.

The right of withdrawal does not apply to personalized items or sealed products that cannot be returned for health or hygiene reasons if opened after delivery.

SECTION 7 – LEGAL WARRANTIES

All goods sold on our website are covered by the legal guarantees provided under European law, which automatically apply to consumers:

• Legal guarantee of conformity: Applies for 2 years from the date of receipt. If the product does not match its description, has a defect, or is unfit for normal use, you may request a repair, replacement, or refund.
  
  

• Guarantee against hidden defects: If a defect not apparent at purchase renders the product unusable or significantly reduces its usability, you may claim this warranty within 2 years of discovering the defect.
  
  

To exercise your rights, contact our customer service at support@mysiolite.com with your order details and a description of the issue. We will process your request as quickly as possible.

SECTION 8 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate order details, including contact, delivery, email, and billing information. Any errors or omissions may result in delays or non-delivery.

We reserve the right to refuse or cancel orders, including cases of non-payment, suspected fraud, or previous disputes. If an order is modified or canceled, we will notify you via the email address provided.

You are responsible for keeping your account details up to date to ensure smooth transactions and successful delivery.

SECTION 9 – THIRD-PARTY TOOLS

Certain services or features on the website may be provided through third-party tools, which we make available without direct control or approval. We do not guarantee their compatibility, security, or performance.

You use these tools at your own risk and responsibility. We recommend reading the third-party terms and conditions carefully before use.

SECTION 10 – THIRD-PARTY LINKS

The website may contain links to third-party websites not operated by Siolite. These links are provided for convenience only. We do not control their content, privacy policies, or practices and assume no responsibility for them.

Accessing such websites is at your own risk, and it is your responsibility to take necessary precautions to protect your data and payments on these platforms.

SECTION 11 – COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us creative ideas, suggestions, proposals, or other materials (collectively “comments”), whether at our request or voluntarily, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use such comments in any medium.

We are not obligated to (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.

We reserve the right to monitor, edit, or remove content that we, in our discretion, consider unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

You are solely responsible for the content you submit and guarantee that it does not infringe upon any third-party rights.

SECTION 12 – PERSONAL DATA AND PRIVACY

Your submission of personal information through our store is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

We collect only the data necessary for order processing, delivery, billing, and improving our service. Your data is never sold to third parties. It may be shared with technical service providers solely for operational purposes (shipping, hosting, payment).

You have the right to access, correct, object to, restrict, delete, or transfer your data. You can exercise these rights by contacting us at support@mysiolite.com. We commit to responding within a reasonable timeframe in accordance with applicable law.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors or omissions and to update or change information at any time without prior notice, including after an order has been submitted.

SECTION 14 – PROHIBITED USES

You are prohibited from using the website or its content for:
(a) illegal purposes;
(b) soliciting others to perform illegal acts;
(c) violating any international, national, or local regulations;
(d) infringing on our or others’ intellectual property rights;
(e) harassing, abusing, insulting, harming, defaming, or discriminating;
(f) providing false or misleading information;
(g) uploading or transmitting viruses or malicious code;
(h) collecting or tracking others’ personal information; or
(i) impersonating the website or its representatives.

Any violation of these restrictions will result in immediate termination of your access to our services.

SECTION 15 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service is provided “as is” and “as available.”

To the extent permitted by law, we disclaim all liability for direct, indirect, incidental, punitive, or consequential damages arising from your use of our services or purchased products. Our total liability shall in no case exceed the amount of your order.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Siolite and its partners, subcontractors, employees, and representatives from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or related documents.

SECTION 17 – SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.

SECTION 18 – TERMINATION

Any obligations or liabilities incurred before the termination date shall survive the termination of this agreement. These terms remain in effect until terminated by either you or us.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Use and any policies or rules posted on this site constitute the entire agreement between you and us and supersede all prior agreements, communications, or proposals.

SECTION 20 – GOVERNING LAW, JURISDICTION & COUNTRY-SPECIFIC CONSUMER RIGHTS

These Terms are governed by the general principles of international commercial law.
In the event of a dispute, we encourage customers to first contact our customer service team so that we may attempt to resolve the matter amicably and efficiently.

Nothing in these Terms limits or excludes any legal rights granted to you under the consumer protection laws applicable in your country of residence. Local consumer protection rights always prevail over any part of this agreement in the event of a conflict.

Country-Specific Legal Consumer Protections

If a dispute cannot be resolved through customer service, the parties may agree to resolve the matter through mediation, arbitration, or other recognized dispute resolution methods.
If mutual resolution cannot be achieved, disputes will be handled according to the applicable consumer-protection laws and legal procedures of the customer’s country of residence.

SECTION 21 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page regularly. Continued use of the site after any changes constitutes acceptance of those changes.